Terms & Conditions

Our terms and conditions / small print / rules. Call it what you will, this is where you'll find important information about using our site.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Poppy Treffry Ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Poppy Treffry Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Workshop 2, Trereife Park Workshops, Penzance, Cornwall, TR20 8TB. Company registration number is 5934896 and Poppy Treffry Ltd is registered in England. The term ‘you’ refers to the user or viewer of our website.

When placing your order

When you place your order we must receive payment in full before the order can be accepted. This represents an offer from you to purchase the goods and we will indicate our acceptance via email confirmation.

Rights

All rights, including copyright, in this website are owned by or licensed to Poppy Treffry Ltd. When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without our permission. You may not modify, distribute or repost anything on this website without our prior consent.

Order fulfilment

We aim to correctly reflect our current stock system on all products however there are occasions when a product ordered may not be in stock. In this case we will contact you via email or telephone and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order.

Price

Prices shown on our website are full price inclusive of VAT.

Payment terms

We will charge your credit/debit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and / or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

Delivery

Our delivery charges are set out in the delivery page of our website.

We will deliver the goods to the address you specify in your order. It is important that this address is accurate. Please be precise about where you would like the goods left in a designated safe place if you are out when we deliver.  Please note, although we can specify your designated safe place to Royal Mail or the courier, we can not be held responsible for the accuracy of the delivery to this designated safe place. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.

You will become the owner of the goods you have ordered when they have been delivered to you, a neighbour or to you designated safe place. Once goods have been delivered to you, a neighbour or to you designated safe place they will be held at your own risk and we will not be liable for their loss or destruction.

Personalised Products

Return and Refund policy: Due to the personalised nature of our goods we are unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.

If the item is defective or we have made an error we will gladly either refund or replace the item.  Please notify us as soon as possible upon receipt of delivery by calling us on 01736 369247 or email hello@poppytreffry.co.uk

Personalised pictures will be delivered by Royal Mail within 15 working days but we cannot guarantee this. Please contact us if you need your picture sooner and we'll see what we can do.  A tracking reference is available upon request.

Embroidery Club and Make Your Own products

Poppy has developed these projects for you to enjoy, so please feel free to make them for yourselves and friends and family but please don't make them to sell.

Samples and seconds sales

Samples and seconds are sold with the understanding that they are non-returnable. 

Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items and personalised products). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery; 
b) to replace or repair any goods that are damaged or defective; or 
c) to refund to you the amount paid by you for the goods in question in whatever way we choose. 
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Changes to terms

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Discount codes/Vouchers

Only one discount code/voucher can be used per each transaction. Discount codes and vouchers cannot be used in conjunction with any other offers, multi-buy purchases and already discounted/sale items. Discount codes and vouchers do not apply to freehand machine embroidery projects or courses and personalised pictures.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.