Delivery

All orders dispatched in 1-3 days

UK £4.95 (free over £50)

Europe £24 flat rate includes taxes and duties

Rest of world £27 flat rate includes taxes and duties

Collect from store option

We are trialling a collect from store option for local customers. Items will be available for collection from  our studio in Pixel, Penzance on Mondays, Wednesdays and Fridays between 9am and 4pm

Delivery times

We dispatch orders on Mondays and Fridays.

If you need your order for a special occasion or a certain date please let us know on hello@poppytreffry.co.uk or 01736 369247 and we will see if we can make it happen!

All orders are sent with the Royal Mail and should reach you in 2-5 days from dispatch (not guaranteed).

Overseas orders are sent by airmail, signed for where possible, and should take 3-5 days from dispatch for Europe and 5-7 days from dispatch for the rest of the world. 

Tracking numbers available upon request.

Made to order products are designed, hand cut, prepared and sewn by our little team in Cornwall and so delivery may take 2-3 weeks.

VAT and duty on overseas orders

We do not charge VAT on EU or the rest of the world orders. We ship DDP (delivered duty paid) with the Royal Mail

We are unable to ship the following outside of the UK

• cushions with pads
• mugs
• framed pictures

Items lost in transit

In accordance with Royal Mail terms, deliveries are not considered lost/missing until 15 working days after the sending date which is when we are able to escalate the case.